Application Product Coordinator - Project Management (Ghana)

Working with our First Mile Project, your role will be to coordinate with the Product Owner, First Mile platform and Origin teams to ensure approved tools are implemented, working and used within the applicable scope and budget.

The position requires periodic visits to the field to understand operations, test the application(s) and the end users work’s environment.

Primary duties and responsibilities

Must be able to own project plans and drive the product development together with stakeholders as Product owner and IT teams.
Update Product Owner on the backlog progress including documenting requirements /enhancements and ensure that all open items and issues are captured and tracked properly until completion.
Coordinates with IT team to ensure that requirements selected for development are completed in the timelines agreed.
Coordinate with business users and prepare the documentation (Change requests or Business Requirements Specifications) based on business requirements and get the sign off from the Business Owner.
Coordinate the creation of UAT scripts and testing by end users of new functionality delivered by the First Mile platform team.
Report on quality KPIs agreed with the First Mile platform team
Coordinate together with the Change Manager and the HR teams trainings for Key users and End users on existing and new functionality.
Prepare notes on the version releases and communicate/train the core users on the new functionalities and enhancements.
Ensures that users adhere to standard functionality and provides a disciplined approach for change control/customizations, ensuring that documentation required is in place.
Collaborate with Change Manager on communications for Go-Live tasks & post Go-Live as well as developing a training plan for key users and end users
Post Go-live, follow up on ticket status and deliverables with support team.
Coordinate the development of SOPs to ensure the best practices among the teams and throughout the cycle of development
On a regular basis, present project status updates other project team members and/or ECOM partners

Desired qualifications

Academic qualification: Bachelor’s Degree in Software Engineer or similar with specialization or certification in project management
Minimum experience of 5 years in a similar role.
Proven experience implementing software projects
Proven knowledge implementing and mantaining software project using SCRUM
Basic knowledge on Azure Devops.
Excellent client-facing and internal communication skills
Solid organizational skills including attention to detail and multitasking skills
Strong working knowledge of Microsoft Office
Proficient in Spanish is a plus

Working conditions

The candidate will be working alongside members across the globe and should have availability for weekly calls to catch up and receive the necessary information to work with the rest of the team. Job will be with a schedule within office hours with certain exceptions for coverage depending on the business needs.

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