Accounts Manager - Mercanta - Operations (Production/Milling/Processing/Maintenance/Warehousing/Agricultural) (United Kingdom)

Founded in 1996, Mercanta are importers of green coffee with a focus on investing in quality and relationships. Mercanta sources a huge variety of coffees from over twenty producing countries, distributing to a network of small to medium-sized boutique coffee roasters across the globe. Today, Mercanta is part of the ECOM Group and the Mercanta business has offices across multiple jurisdictions with the overarching goal is to deliver sustainably sourced, specialty-grade coffee with a bespoke account management service to as many roasters as possible.

Due to our ambitious growth plans, we are continuously seeking motivated individuals to join our team. An opportunity has arisen within our Sales Team to help maintain and develop business across the United Kingdom and Europe. The successful candidate will be based at our Group Headquarters in London, receiving in-house training from our experienced team and the chance to study at our state-of-the-art training centre. Ideally, applicants will have 1-3 years of sales experience within the commodities sector.

Responsibilities

Day-to-day management of a portfolio of current roaster accounts across the UK & EU.
Research and development of potential new roaster accounts across the UK & EU.
Conduct daily quality control of offer, pre-shipment, and arrival samples (cupping).
Part-management of the UK & EU position (inventory).
Assist with demand planning and procurement from over 20 origins globally.
Support the logistics team with client communication and deliveries.
Help plan and execute events, ranging from global trade shows to client visits and local tasting sessions.

Required Skills & Qualifications

Bachelor’s degree or equivalent industry experience.
1-3 years of client-facing sales experience in commodities.
Genuine interest in coffee and sustainable supply chains.
Resilience and determination to succeed in a competitive environment.
Team player willing to assist colleagues beyond their job description.
Willingness to travel and participate in trade shows.
Excellent communication, decision-making, and negotiation skills.
Well-organised, intuitive, and self-motivated.
Proficiency in Microsoft Office and SAP ByDesign.
Fluent in English, both written and spoken.

The role is based in Kingston Upon Thames and offers a competitive salary, commission and benefits.

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